Martha Purrier is a nurse and a Director of Kaizen Promotion at Virginia Mason Medical Center on the importance of improving healthcare and how manufacturing has some valuable insights and lessons on process improvement. Hear how she redesigned an oncology centre from the ground up. Her story is an inspiring tale about the need to introduce change: “We gotta do this. We put this patient and her family on our team, and we drove from there.”

(This video was created for the Association of Manufacturing Excellence (www.ame.org) and their annual conference for manufacturers and healthcare professionals http://www.ameconference.org), as part of a suite of customer interviews used to show the value to customers and promote the conference.)